DELIVERY POLICY
Effective date: September 1, 2018
Windy City Engineering Inc. and Windy City Engine and Parts, Inc. (collectively referred to herein as the “Companies”) ship via reputable carriers to provide delivery service. Most in-stock and credit approved orders for qualifying products placed by 2:00 p.m. EST will ship the same business day and should be delivered within two to three business days.
GENERAL DELIVERY POLICIES
Shipping options include UPS and USPS and other reputable carriers. Overnight and Two Day shipping options are available upon request. Additional fees apply.
Most in stock, credit approved orders received before 2:00 PM EST will ship the same day. Cut off time for Next Day and 2nd Day Air orders is 4:00 PM EST.
The Companies do not guarantee same day-shipping and orders are not processed on weekends and national holidays. UPS Ground and other “surface” shipments are not guaranteed to arrive within a certain timeframe. These shipments take on average 3-5 business days for delivery from the date the order is credit released.
The Companies currently deliver to addresses within the United States and internationally. Additional fees apply when shipping to Alaska, Hawaii and international addresses. In these cases, you will receive a telephone call or email from a representative of the Companies explaining the situation and offering you the opportunity to (i) pay the correct shipping amount for the destination or (ii) cancel your order prior to shipment.
We ship to APO/FPO addresses following the USPS guidelines. Additional fees may apply.
Overnight delivery may not be available to all zip codes. Overnight is usually delivered next business morning, but is contingent on zip code. To confirm the guaranteed delivery time for your zip code, please contact the Companies or the delivery company.
The maximum refund or credit due in the event an air package is delivered late, notwithstanding the reason for the delay, will be a refund adjusting the total paid delivery charges to reflect the next lower shipping method.
The Companies reserve the right to substitute shipping carriers at our sole discretion and without prior notice in certain instances, including but not limited to, heavy weight ground and air shipments. If you require a specific carrier, please contact the Companies to make that request. An additional service charge may apply if you require a specific carrier.
Truck deliveries for heavy weight shipments are dock to dock deliveries. If you require additional services on a shipment such as a lift gate truck or inside delivery, additional fees apply. Please
contact the Companies for further details.
Most packages that ship from the Companies require a signature at delivery, but some packages may be left at the delivery address without a signature. Returns due to the carrier’s inability to obtain a valid signature are subject to a return processing fee and no credit of freight charges. If you have any questions related to this policy, please contact the Companies prior to your order shipping.
Occasionally, the Companies may not be able to ship an order to an address in the state of Massachusetts without an additional handling fee related to state sales tax. This is a handling fee, not sales tax. In these cases, you will receive a phone call or email from a representative of the Companies explaining the situation and offering you the opportunity to cancel your order prior to your credit card being charged.
THE COMPANIES SHALL HAVE NO LIABILITY FOR ANY LOSS OR DAMAGES ARISING FROM THE USE OF THE COMPANIES’ WEBSITE OR ANY DELAY, MISDELIVERY OR NON-DELIVERY OF ITEMS OR SERVICES PURCHASED FROM THE COMPANIES NOTWITHSTANDING THEIR ACTIONS, OMISSIONS, NEGLIGENCE OR CONTINGENCIES BEYOND THEIR CONTROL AND REGARDLESS IF THE COMPANIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
ITEMS DAMAGED IN TRANSIT
Packages damaged in transit should be refused and will automatically be returned by the carrier to the Companies. After refusing to accept delivery of a damaged package, please notify us of the issue within 48 hours via email or by telephone.
If you do accept delivery of a damaged package, you must: note the damage on the shipping carrier’s delivery record; and save the original packaging and product in the condition received. Notify us of the issue within 48 hours via email or by telephone.
The above steps will allow us to file a claim with the carrier for the damage. If the customer fails to follow these steps as described above, the customer will be deemed to have accepted the merchandise as if it had arrived undamaged and the standard Companies’ return policy will apply.
CANCELLATION AND DELIVERY REFUSAL POLICY
An order is only considered to be cancelled when the cancellation request is confirmed by the Companies in writing. The Companies will do their best to accommodate cancellation requests, but we are not able to guarantee that orders already in processing can be cancelled. If the order is unable to be cancelled and the product is no longer needed, it is best if you refuse the shipment upon delivery. There will be a minimum $25.00 return processing fee and no credit of any shipping
charges paid when you refuse shipment upon delivery and/or when shipments are returned to the Companies due to the carrier’s inability to obtain a signature upon delivery.
CONTACT US
If there are any questions about any of conditions please contact us.
